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Terms of Service

Effective date: Coming soon

These Terms of Service (“Terms”) are a legal agreement between you and Shavon-Lee White (“Tailwag”, “we”, “us”) governing your use of the Tailwag mobile app (the “App”). By creating an account or using the App, you agree to these Terms. If you don't agree, don't use the App.

1. Who can use Tailwag

You must be at least 13 years old to use Tailwag. If you are under the age of majority where you live, you may use the App only with the involvement of a parent or guardian.

2. Your account

You're responsible for your account credentials and for activity under your account. Keep your password secure and notify us of any unauthorized use.

3. Not veterinary or medical advice

⚠️ Tailwag is an organizational and informational tool. Content in the App — including care guidance, new-owner FAQs, dangerous-food information, tick/parasite guidance, and the experimental “will this harm my pet?” text and photo checks — is general information only, may be incomplete or inaccurate, and is not professional veterinary advice. The photo/food checks are experimental and can be wrong.

Always consult a qualified veterinarian for your pet's health, diet, and emergencies. In an emergency, contact your vet or an animal poison control service immediately. You are solely responsible for decisions about your pet's care. Do not rely on Tailwag as your only source of information.

4. Your content

You retain ownership of the content you add (pets, logs, photos, recordings). You grant us a limited license to store and process it to operate the App (including syncing and sharing it with co-parents/sitters you authorize). You are responsible for the content you add and for the people you invite to a pet.

5. Acceptable use

Don't misuse the App: no illegal use, no attempts to breach security or access others' data, no reverse engineering except as permitted by law, no uploading malicious or infringing content.

6. Purchases and subscriptions

Tailwag may offer optional paid features (e.g., “Tailwag Pro”), including as an auto-renewing subscription.

  • Billing through Apple. All purchases are processed by Apple through your App Store account. Payment, renewal, price display, and cancellation are managed in your Apple ID settings — not by us.
  • Auto-renewal. A subscription automatically renews for the same period unless you cancel at least 24 hours before the end of the current period. You can manage or cancel anytime in your device's App Store subscription settings.
  • Early-adopter promotion. From time to time we may run promotions — for example, granting lifetime Pro access to users who sign up during a stated early-adopter period. The specific terms of any promotion (eligibility, duration, and what “lifetime” covers) will be described at the time of the offer, and promotions may be changed or ended at our discretion. “Lifetime” means for the lifetime of the App/service, not a personal guarantee of perpetual operation.
  • Price changes. We may change prices or the features included in a plan prospectively, with notice as required by the App Store and applicable law.
  • Refunds. Purchases are generally final. Refund requests are handled by Apple under its policies; we do not process payments directly and generally cannot issue refunds ourselves, except where required by law.

7. Third-party services

The App relies on services from Google (Firebase) and Apple. Your use of the App through the App Store is also subject to Apple's terms.

8. Disclaimers

THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the App will be uninterrupted, error-free, or that any information in it is accurate or complete.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Shavon-Lee White WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS ARISING FROM YOUR RELIANCE ON INFORMATION IN THE APP OR FROM ANY HARM TO A PET. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM OR US$50. Some jurisdictions don't allow certain limitations, so some of the above may not apply to you.

10. Termination

You may stop using the App and delete your account at any time (Settings → Delete Account). We may suspend or terminate access if you violate these Terms.

11. Changes to these Terms

We may update these Terms; material changes will be noticed in the App. Continued use after changes means you accept them.

12. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. You and we agree to the courts located in Ontario, Canada, for any disputes, subject to any non-waivable consumer protections in your home jurisdiction.

13. Contact

Shavon-Lee White — tailwagpetcare@outlook.com